ayna88 Privacy Policy

Section 1

Data Controller

ayna88 (operating at ayna88.pro) is the data controller responsible for the personal data collected through this Platform. For all privacy-related enquiries, data access requests, or complaints, please contact our support team at [email protected]. We aim to respond to all privacy-related correspondence within 5 working days.

Section 2

Data We Collect

ayna88 collects personal data through several channels. The categories of data we may collect include:

Category	Examples	Purpose
Identity Data	Full name, date of birth, NID / passport number	Account registration, KYC verification, age check
Contact Data	Email address, mobile number, residential address	Account communications, support, verification
Financial Data	bKash / Nagad / Rocket account reference, transaction history	Processing deposits and withdrawals, fraud prevention
Technical Data	IP address, device type, browser, session timestamps	Security monitoring, fraud detection, service improvement
Usage Data	Pages visited, games played, bet history, session duration	Platform improvement, responsible gaming monitoring
Document Data	Uploaded NID scans, utility bills, selfie photographs	KYC and age verification as required under our Terms

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data beyond what is contained in identity documents submitted for KYC purposes.

Section 3

How We Collect Your Data

ayna88 collects personal data through the following means:

• Direct collection — data you provide when registering an account, completing KYC, making a deposit or withdrawal, or contacting our support team.
• Automated collection — data collected automatically as you use the Platform, including IP addresses, device identifiers, browser type, and clickstream data, via cookies and server-side logging.
• Third-party collection — data received from payment providers (bKash, Nagad, Rocket, Upay) and identity verification services when you initiate a transaction or complete a KYC check.
• Publicly available sources — in limited circumstances, we may verify information against publicly available databases for fraud prevention and compliance purposes.

Section 4

Cookies & Tracking Technologies

4.1 ayna88 uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform, maintain your login session, remember your preferences, and gather anonymous usage analytics.

4.2 The following types of cookies are used on the Platform:

• Strictly Necessary — essential for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled.
• Functional — remember your preferences such as language settings and game display options. Disabling these may affect your experience.
• Analytics — collect anonymous aggregate data about how visitors use the Platform, helping us identify areas for improvement. No personally identifiable information is contained in analytics cookies.

4.3 You may manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain Platform features, including maintaining your login state between sessions.

Section 5

Legal Basis for Processing

ayna88 processes your personal data on the following legal bases:

• Contract performance — processing necessary to provide the services you have registered for, including account management, game access, and transaction processing.
• Legal obligation — processing required to comply with anti-money laundering, age verification, and fraud prevention obligations.
• Legitimate interests — processing for fraud detection, platform security, abuse prevention, and service improvement, where such interests are not overridden by your data protection rights.
• Consent — where we send you optional promotional communications, we do so only with your explicit prior consent. You may withdraw consent at any time by contacting support.

Section 6

How We Use Your Data

Personal data collected by ayna88 is used for the following purposes:

• Creating and managing your player account
• Verifying your identity and age in accordance with our Terms & Conditions
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Detecting and preventing fraud, money laundering, and account abuse
• Providing customer support and responding to enquiries
• Sending transactional communications (account confirmations, withdrawal notifications, security alerts)
• Sending promotional communications where you have consented to receive them
• Monitoring gameplay for responsible gaming purposes and enforcing self-exclusion or deposit limits
• Improving the Platform through anonymised analytics and performance monitoring
• Complying with applicable legal obligations

Section 7

Sharing Your Data with Third Parties

7.1 ayna88 does not sell or rent your personal data to third parties. We may share your data with the following categories of trusted third parties, strictly to the extent necessary for the purposes described in this Policy:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals.
• KYC and identity verification providers — receive document and identity data to complete verification checks on our behalf.
• Game software providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and similar studios receive anonymised session and gameplay data necessary to operate their game software within the Platform.
• Fraud and security service providers — receive technical and behavioural data to identify and prevent fraudulent activity.
• Legal and regulatory authorities — we may disclose personal data to law enforcement or regulatory bodies where we are legally required to do so.

7.2 All third-party processors engaged by ayna88 are contractually bound to process data only for the specified purpose, to implement appropriate security measures, and not to retain data beyond the period necessary for the task.

Section 8

Data Retention

8.1 ayna88 retains personal data for as long as your account remains active and for a defined period after account closure, in order to fulfil legal obligations and resolve any outstanding disputes.

8.2 As a general guide, ayna88 applies the following retention periods:

• Account and identity data: retained for the duration of the account plus a minimum of 5 years after closure
• Transaction records: retained for a minimum of 5 years from the date of each transaction
• KYC documents: retained for the duration of the account plus 5 years, or longer where required by law
• Support correspondence: retained for 3 years from the date of the last interaction
• Technical and log data: retained for up to 12 months for security and fraud analysis purposes

8.3 Where retention is no longer legally required and no legitimate interest justifies further storage, personal data is securely deleted or anonymised.

Section 9

Your Data Rights

You have the following rights in relation to the personal data ayna88 holds about you. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving a valid request.

• Right of Access — request a copy of the personal data ayna88 holds about you.
• Right to Rectification — request correction of inaccurate or incomplete personal data.
• Right to Erasure — request deletion of your personal data, subject to any overriding legal obligation to retain it.
• Right to Restriction — request that we restrict processing of your data in certain circumstances, such as while a complaint is under investigation.
• Right to Object — object to processing carried out on the basis of legitimate interests, including direct marketing.
• Right to Withdraw Consent — where processing is based on your consent (e.g., promotional emails), withdraw that consent at any time without affecting the lawfulness of prior processing.

Section 10

Security Measures

10.1 ayna88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Access controls limiting staff access to personal data on a need-to-know basis
• Secure, access-restricted servers for data storage
• Regular security assessments and vulnerability monitoring
• Two-factor authentication options for player accounts
• Automated fraud detection systems monitoring unusual account activity in real time

10.2 While ayna88 applies industry-standard security practices, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential. If you suspect your account has been compromised, contact our support team immediately.

Section 11

Children & Minors

The ayna88 Platform is strictly for adults aged 21 and above. ayna88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that data belonging to an underage individual has been collected, we will take immediate steps to delete that data and close the associated account. If you believe an underage person has registered an account on the Platform, please notify us at [email protected].

Section 12

Links to Third-Party Services

The ayna88 Platform may reference or display content from third-party game providers (such as Pragmatic Play, Evolution Gaming, and Spribe) within the Platform environment. These providers operate their own privacy frameworks in respect of gameplay data processed through their game engines. ayna88 is not responsible for the privacy practices of these third-party providers beyond the contractual obligations described in Section 7 of this Policy.

Section 13

Changes to This Privacy Policy

ayna88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, registered players will be notified via email or an in-Platform notification. The "Last updated" date at the top of this page will always reflect when the most recent revision was published. We encourage you to review this Policy periodically. Continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms.

Section 14

Contact & Complaints

For any questions, requests, or complaints relating to this Privacy Policy or ayna88's data practices, please contact our support team. We are committed to resolving privacy concerns promptly and transparently.

Email: [email protected] (plain text — not a clickable link)

Response target: within 5 working days for general enquiries; within 30 days for formal data rights requests.